Health Education & Surveys
Prescribed Media Delivery
The PatientLogix Anywhere Access Prescribed Interactive Media Delivery application with in-room touchscreen and TV remote pillow speaker navigation provides the ultimate in patient in-room TV Health Education media delivery. This system utilizes narrow-casting prescriptive processes which enables doctors and clinicians to deliver prescribed Health Educational media directly to the patient’s in-room terminal in a compelling video format. Follow-up Questionnaires, Patient Satisfaction Surveys and a wide range of other patient Health Education applications drives patient comprehension to their highest levels with the right content, to the right patient in the right place at the right time.
How it Works
The patient receives an on-screen Notification, selects the GO button, and navigates directly to the Health Education Menu on the in-room Bedside Touchscreen or Footwall TV Media Terminals. Once in the menu the patient is notified how many health education media (videos), media (videos) follow-up questionnaires and or surveys have been prescribed for their viewing and assessment. When content is selected, it is delivered from PatientLogix’s cloud to the TV Media Terminal screen via the hospital’s existing coaxial cable or ethernet infrastructure. Absolutely no complicated unfamiliar computer components are necessary in the patient room.
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1. Controlling the video selection is easily navigated through touchscreen interaction or with the in-room TV remote pillow speaker.
2. When a patient has been prescribed a video, it is distributed directly to the bed/terminal where the patient is assigned in the ADT system and is not visible to the general hospital population. This ensures only the patient to whom the video has been prescribed to can view that media if there is sensitive content in the video.
3. Both the Media (video) Follow-Up Questionnaire and the Patient Satisfaction Survey are also delivered through the in-room TV Media Terminal making the navigation to answer the questions as simple as pressing a number on the touchscreen or the in-room TV remote pillow speaker and then pressing “Enter.”
4. In the Media Manager section of the Authoring Tool there is a feature that enables the administrator of the system to select specific videos for a particular patient, perhaps based on a doctor’s request. Once completed, the system will gently prompt the patient on the in-room TV Media Terminal screen via a Notification that there is a video that has been prescribed for the patient to view. Additionally, the system will track if the video was watched, report different statistics on comprehension levels and completion of videos watched. The hospital can undertake measures to continue to improve its educational service and improve patient satisfaction equipped with this data.
5. Reporting on comprehension levels with minimum percentage patient score thresholds can be focussed on a specific patient or a group of patients who viewed the video.
Technology
The PatientLogix Anywhere Access Prescriptive Media Delivery System is a Cloud-based solution, where data is stored in a SQL database which can be easily accessed by authorized personnel for reporting purposes. The system although cost-effective, provides features typically found in more complex and costly solutions. At no time is patient privacy at risk of being compromised as personal patient health information is never stored in the PatientLogix system and the anonymous data stored on the PatientLogix Cloud is compliant to HIPAA standards and procedures via the Microsoft Azure’s HIPAA Cloud platform.
Benefits
Since PatientLogix Anywhere Access is a Cloud based system, the patient can continue their education once discharged from the hospital from their home or workplace by registering in the PatientLogix Anywhere Access online portal after receiving an email invitation by the hospital clinician. The educational content may be the same health education content viewed previously from the in-room TV Media Terminals or possibly new content related to recovery, diet exercise etc. This feature is subject to acquired PatientLogix Anywhere Access Home Workplace Media Delivery subscription rights.
The access to Health Education from the home or workplace for patients will likely decrease the influx of a substantial portion of them flowing back into the healthcare system by helping to reduce the “preventable re-admissions” and the enormous costs associated with them. The PatientLogix Anywhere Access Cloud-based platform also eliminates the cost of keeping storage devices and expensive servers in the hospital or clinics premises. As well, when content providers request PatientLogix add, update, or make changes to their video content, or when the PatientLogix software is updated with new features, they all immediately become available to PatientLogix subscribers without the need to call IT human resources to perform the updates as would be required in a typical in-hospital local solution.
Nurse Educators and Staff
After the initial PatientLogix Anywhere Access system setup is handled by a Hôpitel, the hospital personnel and nurse educators are trained on the PatientLogix Authoring Tool by a Hôpitel software support specialist that provides them with full control and management over the entire system.
1. Account Manager - The Administrator can create different users, user groups, user profiles, their shift schedules, and security settings
2. Facility Manager - Manages one or multiple facilities and the features available to them. This is also where rooms, new media players, or features can either be added or removed from the service
3. User Manager - Allows the user to make changes to their own profile and password settings
4. Media Manager - This is an extensive section providing for the management of the following tasks:
- Creating different video Groups (can be by supplier, subject, department, etc.).
- Uploading files to the PatientLogix Cloud for their use only, or, if desired, to share with other hospitals.
- Creating and editing the Video Guide.
- Making changes to the Hospital Information Channel (requires a channel-dedicated media player).
- Scheduling videos on one or more channels if desired, this is done with a simple drag and drop into a time sheet. Provision is also built-in for special day schedules.
- Building the follow-up question(s) to test a patient that the video was understood. This section also gives a brief grand view of the overall results.
- Building the questions for the satisfaction survey, this section also gives a brief grand view of the overall results.
6. Notification Manager - Defines the criteria that trigger a notification by messaging or emailing to a defined distribution list, where certain staff members need to be notified of poor comprehension, or poor performance in the Patient Follow-Up Questionnaire or Satisfaction Survey based on the pre-set minimum percentage score thresholds. This feature allows a hospital to be proactive in making sure the patients have the information they need, and improving the level of service they receive.
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