Hopitel

Hôpitel uses a proven management system which encompasses access to self-rental, self-transfer, and automated processes on a 24/7 basis that deliver patient-centric services to the patient's bedside by ensuring:

• Self-Rental and Self-Transfer equipped TV Media Terminals ensures patients have access to patient-centric services on a 24/7/365 basis.
• Call Center via remote activation ensures patients have access to patient-centric services on an 13/7/365 basis.
• Self-rental reservation website service an industry exclusive ensures patients have easy access to order patient-centric services on an 24/7/365 basis.
• All Bedside Agents visit all bed locations daily to identify patient rental needs, arrange rental payment, rental collections and provide instruction in the use of the equipment.
• All TV Media Terminals and Telephones at empty beds are left ready for use.

Patient-Focused Service and Empowerment

Hôpitel’s technology services for patients in hospitals can include a wide range of Infotainment, Communication Services, Health Education, and other Interactive Hospitality applications that keep patients informed, occupied and safe, and reduce the demands on nursing staff which can lead to quicker recovery times.

Wide-Range of Acquisition Options

Hôpitel provides agreements for hospitals to acquire technology systems tailored to suit all hospital types and situations which include:

• Rental
• Direct Purchase
• Finance Plans

Recognized Experts in the Industry

• Hôpitel is a national organization firmly focused on patient and hospital services to Canadian hospitals.
• Hôpitel currently supplies systems and services to over 40 major hospitals throughout Canada providing hospital administrators the security of dealing with one of Canada's largest suppliers.

Scalable Cloud and Local Controller Based Topology Platforms

Hôpitel designs flexible and scalable system topologies to meet the needs of your hospital and your patients with an industry exclusive topology that includes both cloud or local controller-based system technologies with built-in self-diagnostics and a fail-safe standalone mode that ensure services will always be delivered to the bedside. This topology methodology yields significant benefits to your hospital by way of the most comprehensive and wide-ranging set of services being offered in the marketplace.

Staff Training Key to Customer Service

Where instant access services are unavailable, Hôpitel can provide through its managed services, friendly well-trained Bedside Agents who always provide customer service in a professional manner. When visiting patients, they utilize a specially designed UPS powered mobile Wi-Fi cart equipped with spare TV Media Terminals, telephones, earpieces, headphones, hard drives, and rental receipts. This process ensures that the management of the services, including the issuing of receipts, takes place where it is most convenient, at the patient’s bedside. Additionally, all Bedside Agents are trained to provide clear, easy to follow instructions in the full use of the spare TV Media Terminal and Telephone systems ensuring that the infotainment and communication services does not consume any hospital staff time.

Professional staffing provides a professional quality service. Hôpitel personnel are selected, trained, and supervised to always provide a professional service. Hôpitel is committed to providing quality customer service and has developed a range of internal processes to ensure that its personnel are competent to deliver the services they provide. The Hôpitel staff is screened and selected based on their ability to meet very specific criteria which include:

• Ability to communicate with and have empathy for the needs of sick people.
• Ability to handle cash, debit, and credit card payments.

The comprehensive Hôpitel training process includes staff training on procedures, processes, and equipment initially at its training centre and then on the job training in the hospital with the regional supervisors. Hôpitel training programs also focus on maintaining patient dignity, understanding, and following hospital procedures, policy, and protocol, always representing Hôpitel in a professional manner, neat presentation in company uniform with ID badge, system maintenance and service reporting supervision. Hôpitel regional supervisors provide regular supervision and support of the rental Bedside Agents. All staff under-go regular formal and informal performance reviews. Hôpitel has a highly qualified and experienced management team focused on providing quality patient services. Based on 40 years of experience in providing services to over 40 hospitals throughout Canada, Hôpitel has developed and implemented appropriate systems to ensure successful service delivery day after day, year after year.