Equipment Service and Repair
Hôpitel can implement a sophisticated computerized remote diagnostic analysis and reporting system for the operating parameters of the television and cable signal. This ensures any equipment service difficulties are reported and attended to in the shortest possible time. Our qualified and experienced technicians undergo regular training to ensure they are knowledgeable and up to date with the latest technologies. Hôpitel also keeps an extensive range of spare parts and equipment at hand to facilitate rapid repairs or replacements.

Customer Service
Our friendly well trained customer representatives representing Hôpitel in a professional manner at all times; use a specially designed cart equipped with spare televisions, telephones in addition to earpieces, headphones, and rental receipts when visiting patients to provide the television and telephone rental service. This ensures that the management of the service, including the issuing of receipts, takes place where it is most appropriate at the patient’s bedside. Staff is trained to provide clear, easy to follow instructions in the full use of the television and telephone systems.

Quality Staff - The Key To Customer Service
Professional staffing provides a professional quality service. Hôpitel staff are selected, trained and supervised to provide a professional service at all times. Hôpitel is committed to providing quality customer service and has developed a range of internal processes to ensure our staff is competent for the services they provide. Hôpitel staff are screened and selected based on their ability to meet specific criteria which include:
-Ability to communicate with and have empathy for the needs of sick people
-Ability to handle cash and credit card payments

Hôpitel Training
The comprehensive Hôpitel training process includes: staff training on procedures, processes and equipment with on-the-job training with regional supervisors. Hôpitel training programs also focus on: maintaining patient dignity; understanding and following hospital procedures, policy and protocol; representing Hôpitel in a professional manner at all times; neat presentation in company uniform with ID badge; system maintenance and service reporting supervision. Hôpitel regional managers provide regular supervision and support of the rental representatives. All staff under-go regular formal and informal performance reviews. Hôpitel has a highly qualified and experienced management team focused on providing quality patient services. Based on 35 years of experience in providing services to over 80 hospitals throughout Canada, Hôpitel has developed and implemented appropriate systems to ensure successful service delivery day after day, year after year.

Communications
Hôpitel uses a Telephone, Paging, Internet, and Intranet communications systems to ensure all representatives have daily contact with our rentals offices, enabling a quick response to any messages left for them.