INDUSTRY & GOVERNMENT COMPLIANCE STANDARDS


CSA, UL ETL

All Hopitel in-patient room display and remote-control devices have acquired a Nationally Recognized Testing Laboratories (NRTL) certification which include but are not limited to: CSA, UL and ETL. These NRTLs are in place to provide independent safety and quality certifications on products. All Hôpitel Patient Bedside TV Media Terminals and system components are CSA C22.2 NO UL-60601 certified or equivalent.

PHIPA, HIPAA & CIHI

In keeping with PHIPA, HIPAA privacy regulations and the CIHI governance on Canadian Privacy and Security of Health Information policies at no time is patient privacy at risk of being compromised as personal patient health information is never stored in the Meditel or PatientLogix systems. As Hôpitel does not collect any personal patient information it adheres to PHIPA, The Personal Health Information Protection Act which sets out rules for the collection, use and disclosure of personal health information.

PatientLogix utilizes anonymous data; for in-hospital use the system associates the hospital facility code, room and bed number with a video prescription for a patient. The anonymous data can be correlated and pulled by the hospital into the hospital’s ADT system to reference the patient and log their health education video prescriptions, viewing history and questionnaire results into the patient’s medical record.

The anonymous data is stored on the PatientLogix Cloud which is compliant to PHIPA and HIPAA standards and procedures via the Microsoft Azure Cloud platform. To help facilitate the complete continuum of health education for patients the PatientLogix system utilizes a unique PatientLogix Patient ID number which can be printed out by the clinician and given to the patient in a credit card format to be referenced and conveniently used for future visits to the hospital, clinic, doctor’s office and the patient’s home.

For external Patientlogix hospital access the use of the Patient ID number must be associated to a patient’s email address which is stored in the Patientlogix cloud based Azure SQL database. All the information related to health education video prescriptions, viewing history and questionnaire results is retrieved from a WCF service hosted in the Azure Cloud. A certificate is required to be installed on each media terminal to access the WCF service. It is not possible to acquire access to this WCF service without access to a certificate.

JCAHO, HCAHPS, HIPAA

The PatientLogix Media Studio can be a vital tool for healthcare institutions to collect, measure and report on patient Health Education comprehension and Patient Satisfaction levels thus assisting them to comply with national standards such as JCAHO and HCAHPS and to benchmark performance and quality measures with other facilities statewide and nationally in the US. Similar compliance standards are being instituted by the Canadian and Provincial governments across Canada.

The Meditel and PatientLogix systems although cost-effective, provide features typically found in more complex and costly solutions. At no time is patient privacy at risk of being compromised as personal patient information is never stored in either system and the anonymous data stored on the Meditel and PatientLogix Cloud is compliant to HIPAA standards and procedures via the Microsoft Azure Cloud platform.